Using Consultant Connect, clinicians can access rapid specialist A&G to help make timely, informed decisions about patient care. The service enables direct communication with specialists by telephone, photo, and messaging, supporting quicker decisions on referrals, management plans, and next steps. Enhanced A&G is supported by out-of-area NHS consultants on the National Consultant Network (NCN), who provide advice in locally unavailable specialties and offer additional support when local teams are stretched.

All A&G activity is IG-secure, GDPR-compliant, and recorded for medico-legal purposes, giving clinicians confidence. With calls typically answered within 30 seconds, and messages responded to within one working day, clinicians can get the input they need sooner.

Please note: Mental Health Medication Advice is provided by Consultant Connect and the service will be provided by the team at South London and Maudsley. Please refer to Consultant Connect Advice and Guidance via the app.

How to access Consultant Connect

The free Consultant Connect App can be downloaded from the App Store or Google Play. Alternatively, clinicians can make calls and send messages via Consultant Connect in their browser. Simply sign up and log in using an NHS email address. 
If clinicians are unable to use the app or their desktop, they can access Telephone A&G by calling their organisation’s unique Dial-In Number from any phone. 

Benefits of using Consultant Connect

For a single access point to multiple specialties and quick support, the service connects you to specialists via:

• Telephone A&G: with pre-programmed contact numbers for specialties, you can be connected to teams in a matter of minutes
  Watch the Telephone A&G video for more info.
• Photo A&G: Enabling you to take IG-compliant photos on your phone via the app. Images can be saved and/or used to obtain specialist advice. The images are not saved to your mobile phone but are instead saved in a secure cloud
  Watch the Photo A&G video for more info.
• Messaging A&G: Securely message clinicians for advice at any time. You can also attach files and images to your queries. The Consultant Connect App and an email notification will alert you when you receive a response
  Watch the Messaging A&G video for more info.

If you have any questions, would like a demo, or want to request permissions to view patient-identifiable data (PID) on your Consultant Connect account, please contact your Consultant Connect Account Manager by emailing hello@consultantconnect.org.uk or calling 01865 951207.