London Care Record

Add to Bookmarks Add to CPD

Under Review — this page was due to be reviewed by Friday, 05 June 2026. The information shown here may be outdated.

Universal Care Plan (UCP) on the LCR is not currently accessible via EMIS due a browser issue.

To access the UCP you can use the Valida Client or Better Platform

The London Care Record (LCR), formerly known as the Health Information Exchange (HIE), provides summary information from multiple health and care source systems and is accessible via an in-context link within your local electronic patient record system.

The EMIS user role type will determine the level of information accessible on LCR. Practices are responsible to maintain appropriate level of access for their users.

The LCR service desk e: nclicb.digitalhelpdesk@nhs.net t: 020 3198 8738 is able to answer queries about:

access requests and technical issues related to the platform; if you experience technical issues, please check with your source system provider (e.g. EMIS) in the first instance to establish if there is a network fault
audit reports (e.g. subject access requests and usage reports).

The NCL LCR currently receives data from health and care organisations within and outside of NCL boundaries, including:

Central and North West London NHS Trust
Central London Community Healthcare
London Borough of Barnet Adult Social Care
London Borough of Camden Adult Social Care
Moorfields Eye Hospital
NCL GPs
North London Foundation Trust
North Middlesex University Hospital
Royal Free London
Royal National Orthopaedic Hospital
University College London Hospitals
Tavistock and Portman
Whittington Health

The NWL LCR currently receives data from health and care organisations within and outside of NWL boundaries, including:

Health and Care Setting	Uses the London Care Record	Shares data locally	Shares data across London
Imperial College Healthcare NHS Trust	Y	Y	Y
Chelsea and Westminster NHS Foundation Trust	Y	Y	Y
Primary Care in all NWL Boroughs	Y	Y	Y
NWL Community Services (All except Hounslow and Richmond Community Health)	Y	Y	Y
West London NHS Trust	Y	Y	Y
Hillingdon Hospitals NHS Foundation Trust	Y	Y	Y
London North West University Healthcare NHS Trust	Y	Y	Y
London Borough of Brent	N	N	N
London Borough of Ealing	N	N	N
London Borough of Hammersmith and Fulham	N	N	N
London Borough of Hillingdon	N	N	N
London Borough of Hounslow	N	N	N
Royal Borough of Kensington and Chelsea	N	N	N
Westminster City Council	N	N	N
10 care homes across north west London	Y	N	N

For details of organisations outside of WNL providing data to the LCR, visit the One London website.

LCR QRG and FAQs

The LCR Quick Reference Guide and the LCR Frequently Asked Questions (see Useful resources) have been developed to answer some of the most common questions that are asked. The LCR Programme Team will be constantly reviewing the questions that are raised and will be updating this document accordingly.

There is also a Newsfeed icon, which includes information on scheduled downtime, new data sets, and new providers contributing data to the system. It is recommended to check the News Feed regularly for updates.